Contact & FAQ
Send a message or find quick answers.
Whether you’re enquiring about an order, interested in stocking Willowbrook treasures, or simply want to say hello, Hannah’s inbox is always open.
Contact details
- Email: hannah@willowbrookwood.com
- Knysna, South Africa · Serving global dreamers
- Instagram: @willowbrookwood
Frequently asked
Quick answers before you send a note.
Still unsure? Reach out via the form and Hannah will respond personally. You can also follow along on Instagram for studio updates.
When will my order ship?+−
Physical items ship from Knysna within 3–5 working days. You’ll receive tracking details via email as soon as the parcel is on the way.
Are digital downloads instant?+−
Yes! Once checkout is complete you’ll receive an email with download links. They stay available in your account page for future adventures.
Do you accept custom illustration requests?+−
Yes we accept custom requests! Please reach out using the contact form or email us on hannah@willowbrookwood.com